Independent Trading Co. Poly-Tech Soft Shell Jacket EXP35SSZ

• All samples are final- both blank and custom. We offer a discounted sample rate, which covers our own shipping/handling and item cost. This fee is non-refundable.
• We don’t process returns on embroidered, printed, washed or decorated merchandise.
• Color variance. We accurately display the color of each product on this website to the best of our ability. However, due to color calibration differences between computer displays, we cannot guarantee that the color you see will be an exact color of the product you receive.
• Custom orders may not be canceled unless approved by us. A cancelation charge of 25% will apply if approved by us.
• You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
• We do not accept returns on discontinued items or merchandise that is more than 30 days old.
• You must make all claims for shortages or damages within 72 hours of receiving(by tracking system) the merchandise.
• Without a valid return authorization number, our warehouse will not accept returns.
• Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.
• All returns or cancelations, including, but not limited to refused shipments and custom decoration orders if approved, are subject to a 20% or $25 (whichever is greater) restocking charge, in addition to both outbound and return freight costs including, but not limited to, orders with free shipping and any customer shipping discounts.
• Any original shipping costs and/or freight charges are non-refundable.
• All returned items must include original packaging, tags, stickers, and be in like-new condition.
• Any discontinued, closeout, and/or promotional item sales are final. Items are not eligible for return.
• We do not provide cash refunds.
• If we did not process your order accurately, we’ll cover the original freight and send a return label for the incorrect merchandise.
• We do offer a replacement option if the items that you have received on your original order are incorrect, missing or damaged. Requesting a replacement will initiate a replacement order that will include the same items as your original order. Please note, we are not able to accommodate any style, color, size swap or exchange requests via a replacement order.

Thank you for choosing 'Wear The Design' for your uniform purchase. We aim to provide you with a seamless shopping experience, including our shipping policy. Please read the following information to understand our general shipping guidelines:

• Shipping Methods: We offer reliable shipping services to ensure that your order arrives in a timely manner. We work with reputable carriers to deliver your packages safely and efficiently. The available shipping methods will be displayed during the checkout process, allowing you to choose the option that best suits your needs.

• Shipping Destinations: We currently ship to customers within the United States. Unfortunately, we do not offer international shipping at this time. We apologize for any inconvenience this may cause.

• Shipping Costs: For orders below $99, standard shipping fees will apply. The shipping cost is calculated based on the weight, dimensions, and destination of your order. You will see the shipping cost breakdown during the checkout process before finalizing your purchase.

• Free Shipping: We are pleased to offer free shipping on orders totaling $99 or more. Once your order meets this minimum requirement, the free shipping option will be automatically applied during checkout. Enjoy the convenience of having your items delivered to your doorstep at no additional cost.

• Order Processing Time: Upon receiving your order, we strive to process and package it as quickly as possible. Our standard order processing time is typically 1-3 business days. Please note that processing times may vary during peak seasons or promotional periods. We appreciate your patience and understanding.

• Estimated Delivery Time: The estimated delivery time depends on your shipping destination and the selected shipping method. During the checkout process, you will be provided with an estimated delivery date based on your location. Please note that unforeseen circumstances or delays beyond our control may occasionally impact the delivery timeframe. However, we will do our best to ensure your order arrives as promptly as possible.

• Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. This tracking number will allow you to monitor the progress of your shipment and estimate its arrival time. You can use the tracking number on our website or the carrier's website to stay updated on the status of your delivery.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with 'Wear The Design' is exceptional.

Thank you for choosing 'Wear The Design.' We appreciate your business and look forward to serving you with top-quality uniforms and excellent customer service.